Refund & Return Policy

01What you are buying and when it is delivered

Every order on wosmcheats.com is for a digital license key that unlocks WOSM software for the duration shown on the product page. The key, the loader download link and the setup guide are sent to the email address you provide. Nothing physical ships and nothing is held back for later.

You are buying completed digital performance — a license key sent by email — not a physical good and not a subscription that can be cancelled mid-term. Delivery is complete, the service has been performed in full, and the sale is final the moment the delivery email is dispatched to the address you gave us. Whether you open the email, download the loader or activate the key is your choice and does not change that the product has been delivered. An unactivated key is still a delivered product.

We keep a delivery record for every order: payment confirmation time, dispatch time, destination address, key ID, checkout IP address and device fingerprint, the record of your acceptance of these terms, and key activation logs (when, and on which machine fingerprint). These records are our proof of delivery and use.

02All sales are final — no refunds after delivery

Once a license key has been delivered, WOSM does not offer refunds, partial refunds, credits to your payment method, exchanges for a different product, or cancellations — for any reason. This includes, without limitation:

• Changing your mind, no longer wanting the software, or not using the key.
• Buying the wrong product, the wrong duration or the wrong quantity.
• Not reading the system requirements or the product page before buying. Requirements are shown on every product page above the buy button.
• Your PC, Windows version, anti-virus, network or other software preventing the loader from running.
• Not receiving the email because you typed the wrong address, or because your provider filtered it — check spam and contact support; we re-send to the address on the order.
• A game update, anti-cheat update or maintenance window putting a product into Updating or Offline. Downtime is credited to your key as extra time; it is not refunded.
• Detection, account bans, hardware bans or any other penalty imposed by a game publisher or anti-cheat vendor, in any game mode.
• Dissatisfaction with features, performance, configs or results.
• A key that has been activated, even once, even for a minute — and a key that has not been activated. Delivery, not activation, completes the sale.
• A key revoked for breach of the Terms of Service or EULA — sharing, resale, use in prohibited game modes, fraud or a chargeback.
• Any statement on a product page, FAQ, blog post, Discord message or support chat that describes support, replacements or downtime credit. Those are not a promise to refund money.

03The only exception: you paid and nothing was delivered

If your payment is confirmed and no delivery email was dispatched, that is our problem to fix. Contact support with your order ID; we re-send the key or deliver a new one. If we are unable to deliver a working key within 24 hours of a confirmed payment, we refund the order in full to the original payment method. This is the only situation in which a refund is issued.

• Duplicate charges for the same order caused by a payment-provider error are refunded as soon as we identify them.
• Orders our fraud screening cancels before delivery are refunded automatically.
• Cryptocurrency refunds under this exception are paid in the same coin at the USD value of the order, minus the network fee.

04Support and replacements instead of refunds

A key that does not work is fixed, not refunded. If your key fails to activate, or a product marked Undetected stops working on a PC that meets the published requirements while you are using it within the permitted offline and private modes, contact support with your order ID and a screenshot of the error. We troubleshoot with you, and where the fault is on our side we issue a replacement key or add the lost time back to your key. Replacement and credit decisions are made by WOSM, are the sole remedy for a faulty product, and do not include a refund, a chargeback, or a credit to your payment method.

Median first reply is under fifteen minutes; median resolution is under an hour. Reply to your delivery email, write to support@wosmcheats.com, or open a ticket on our Discord.

05What you acknowledge when you pay

By pressing Pay, Buy now or Continue to payment you confirm that you have read this policy, the Terms of Service and the EULA, that you understand you are buying a digital license key delivered immediately by email, and that you lose any right to a refund, return, cancellation or chargeback once that email is dispatched — except the non-delivery exception above. You expressly request immediate delivery and waive any cooling-off or withdrawal right that would otherwise apply, to the maximum extent permitted by the law of your country of residence.

If anything on the website, in an email or in a chat ever appears to offer a refund after delivery, this policy controls. Support can fix or replace a key. Support cannot refund a delivered key.

06Consumer cooling-off rights

If you live in the European Union, the United Kingdom or another jurisdiction with a statutory right to cancel online purchases: by completing checkout you expressly request that delivery of the digital content begins immediately, before the end of any cancellation period, and you acknowledge that you lose the right to cancel once delivery has begun. Delivery begins the moment the delivery email is dispatched. This consent is recorded with your order.

07Chargebacks and payment disputes

You agreed at checkout not to dispute a charge for a key that was delivered to the email address you provided, and to contact support before contacting your bank. “Item not received”, “item not as described”, “not as expected” and “I changed my mind” are not valid dispute reasons after the delivery email has been dispatched. A chargeback on a delivered order is a breach of the Terms of Service and is treated as payment fraud.

When a dispute is opened we submit the full evidence file for the order — your acceptance of the terms, the order and payment details, the checkout IP address and device fingerprint, the delivery record showing the email dispatched to your address, key activation logs and all support history — and every key linked to the order, email address, payment method and hardware is suspended immediately. If the dispute is lost by us despite delivery, the order amount plus a USD 25 dispute-handling fee becomes due, the payment method, email address and hardware are permanently blocked, and the dispute may be reported to card-scheme fraud-prevention networks. Cryptocurrency payments cannot be disputed or reversed.

08Contact

Delivery or activation problems: support@wosmcheats.com with your order ID, or a ticket on our Discord. We answer around the clock.